Portal PC & Gaming

Tuesday, June 12, 2012

Deleting and Recovering your Gamertag on the XBox

Sometimes player data can become corrupted on the console, information doesn't show up for your Account or for some reason it may be causing in an in-game issue  such as connectivity to an online game stating the servers are down. Maybe your Gamertag is being signed out mysteriously for no reason while you are playing a game or prior to you jumping in an online game. Maybe you just simply want the Gamertag on another console. This is one troubleshooting method that can be used to Eliminate the player profile itself from causing the issue.
Starting off I will explain how to delete the Gamertag from the XBox 360 console.

Deleting your gamertag:
  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select one of the following:
    • Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
    • Select Delete Profile and Items to delete the profile and the associated saved games and achievements. 

To Recover your profile on the console afterwards or on a different console:

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Note Not seeing Download Profile? Press X to sign out of your profile.
  4. Enter the Windows Live ID associated with your Xbox LIVE gamertag. If you don’t know your Windows Live ID or password, see Manage your Windows Live ID.
  5. Now, enter your Windows Live ID password. Note If your account is an Xbox LIVE child account, the parent’s Windows Live ID information is required to download the profile.
  6. Select the storage device for your profile (for example, Hard Drive).
  7. Your profile will begin downloading. Once your profile is downloaded, you can choose whether or not you want to require your Windows Live ID password to sign into your profile.