Q: I cannot connect to multiplayer on MW3 i was able to until a few days ago now when I try to get a match i just get disconnected from the internet how do i fix this?
A: Alright, so networking/internet issues are very difficult to gauge and troubleshoot unless you are actually there. Though there are a couple of common things that I suggest can be done before contacting a Network Technician.
- First thing you can do and this is probably going to be the most simple to do and that is to reset your router and/or modem. Usually my suggestion is to remove the power supply for a full 30secs before trying to restart the devices. This will clear the devices memory and any corruptions that might be caught up in there.
- Alright so if you performed that step and nothing improved with your connection then the next thing you are going to want to do is determine if the console or computer is on Wireless. If it is on a wireless network. Try to plug the computer/console directly into the modem/router. Some times Wireless networks have data packet loss which can cause a poor connection.
- So you tried the top two steps out and it still isn't working. The next thing to do is verify that none of the files on the console are causing this to happen. Each console will save temporary game files, videos and updates to the Game Utiliy Data of the System cache please select the link to view the article.http://portalpcgaming.blogspot.com/2011/12/checking-to-see-if-issue-is-due-to.html . For PC you are going to want to Verify the Integrity of the Game Cache in the Steam Client
- Alright so if you have determined that it isn't the files on the console or computer aren't causing your network issue then the next thing you are going to want to try is to Forward the required ports for the game or set your console in a DMZ status. This is all explained in the following article portalpcgaming.blogspot.com/2011/12/port-forwarding-for-video-games.html
- If all of this fails there could be possibly be something wrong on the games end. Maybe there is a server malfunction on their side. Call their customer support or visit their website for detailed information. A customer support agent may be able to provide you with additional information or steps you can take to fix the issue.
- If everything is all good on the games end it is possible you may have another issue such as router/modem problem. There could be improper settings on those devices or the console/computer or programs or files that are not up to date.
